Refund Not Received

How long does a refund take?

The duration depends on the payment method used. Typical guide values:

• Credit card: usually 3–10 business days
• PayPal / wallet: often within a few days
• Klarna / pay by invoice: credit note or adjusted invoice via Klarna – please check there in your account
• Bank transfer / advance payment: 2–5 business days, depending on the bank

We usually issue refunds within 2-3 business days after the process is complete (e.g. receipt of the returned goods).

Steps you can check yourself

1. Look for confirmation of the refund

   • Check your emails for a confirmation from us or from the payment provider.

2. Check the correct time period

   • Look at your bank statement for the period starting from the date of the refund confirmation.
   • The refund is often shown as a separate entry or as a cancellation entry.

3. Check the correct payment method

   • Refunds always go back to the original payment method used.
   • If you paid with PayPal, for example, check your PayPal account, not just your bank account.

4. Wait a few business days

   • Banks and payment providers sometimes need a bit longer, especially around weekends/holidays.

When you should contact our support

Please get in touch with us if:

• you have a refund confirmation from us and
• more than 10 business days have passed since then,
• but you still can't find the credit in any matching account/payment method.

Please send us:

• your order or invoice number
• the date and type of the agreed refund (e.g. “confirmed on 03/10 via credit card”)

We will then check:

• whether the refund was correctly issued
• and give you the transaction details (e.g. a reference number) that you can use, if needed, to follow up with your bank or PayPal.