Refund policy

Cancellation Policy & Cancellation Form

Consumers have a 30-day right of return. 

Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity:



A. Cancellation Policy

Right of Withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us

(Goodsmith GmbH, Robert Koch Straße 1, 82152 Planegg, Germany, Tel.: +49 (0) 89 339 844 140, Email: info@good-smith.com)

by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. 
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of the additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You shall bear the direct costs of returning the goods.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling not necessary for examining the nature, characteristics and functioning of the goods.

Linked/Financed Transactions
If you finance this contract by means of a loan and subsequently withdraw from it, you are no longer bound by the loan agreement either, provided both contracts form a single economic unit. This is to be assumed in particular if we are simultaneously your lender or if your lender uses our cooperation with regard to the financing. If the loan has already been disbursed to us when the withdrawal takes effect or when the goods are returned, your lender shall, in relation to you and with regard to the legal consequences of withdrawal or return, assume our rights and obligations under the financed contract. The latter does not apply if the contract in question concerns the acquisition of financial instruments (e.g. securities, foreign currencies or derivatives). If you wish to avoid being contractually bound as far as possible, exercise your right of withdrawal and also withdraw from the loan agreement, provided you have a right of withdrawal in respect of it as well.

General Information
1) Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against damage in transit by using suitable packaging.
2) Please do not return the goods to us postage due.
3) Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.


B. Cancellation Form

If you wish to withdraw from the contract, please notify us in advance by email and send the goods to the following address, stating your order number and name:

Goodsmith GmbH
Robert Koch Straße 1
82152 Planegg
Germany
Email: info@good-smith.com