Tracking Doesn't Work

Possible causes

1. Tracking isn't active yet

   • After shipping, it can take a few hours for the tracking number to become active with the shipping provider.
   • During this time, tracking often shows "Shipment not found" or a similar message.

2. A typo in the tracking number

   • If you enter the number manually, even a small typo can cause the shipment not to be found.

3. A technical error at the shipping provider

   • Sometimes the shipping provider's tracking systems are temporarily unavailable.

What to do

1. Wait 1–2 hours and check again

   • If you just received the shipping confirmation, please wait 1–2 hours and try again.

2. Use the tracking link from our email

   • Click directly on the tracking link in our shipping confirmation, if possible.
   • This avoids typos in the tracking number.

3. Switch browser/device

   • Try opening tracking in a different browser or on a different device as a test.

4. Check the shipping provider

   • Make sure you're on the correct tracking page for the correct shipping provider.

When you should contact our support

Please contact our support if:

• the shipment cannot be found in tracking for more than 24 hours after the shipping confirmation, or
• tracking has been unchanged for more than 3 business days.

Please have the following information ready:

• order number
• name & delivery address
• a screenshot of the tracking page, if available