Cancel Order

When is a cancellation possible?

• Before shipping: As long as your order has not yet been packed and handed over to the shipping provider, we can usually cancel it completely.

• After shipping: If your package is already on its way, cancellation is no longer possible. In this case you can:

  • refuse to accept the delivery, or
  • return the goods after receiving them under our return policy.

How to request a cancellation

1. Have your order number ready
   You can find it in the order confirmation you received from us by email.

2. Contact our support immediately
   Please use our contact form for this.

3. Wait for confirmation
   We will check the status of your order and send you a response:

   • “Cancellation successful” including information about the refund
   • or a note that the order has already been shipped and how you can initiate a return.

Refund

• If payment has already been made, we will refund the amount using the original payment method.
• Depending on the payment provider, it may take a few business days before the credit is visible in your account.