Checkout Problem

1. Check your entries

• Are all required fields filled in (address, shipping method, payment method)?
• Are the postal code, country, and phone number in the correct format?
• Is the selected shipping method available for your address?

2. Test browser & device

• Try the checkout in a different browser or on a different device.
• Disable ad blockers/tracking blockers as a test.
• Clear your cache/cookies or use an incognito tab.

3. Check the payment method

Some checkout errors are related to the payment method (see also the article “Payment Failed”). If you get an error message immediately after selecting the payment method, that's usually where the problem lies.

4. When you should contact support

If the checkout still doesn't work after these steps:

1. If possible, take screenshots of the page/error message.
2. Note the date/time of the attempt and which steps you took.
3. Contact us via our contact form.

We will then check whether there is a technical issue and, if needed, help you with an alternative way to order (e.g. a manual order via support).