Change Order

What can be changed?

If the order has already been packed or shipped , changes are usually no longer possible. In this case, our information on “Cancel order” or “Register a return” can help you further.

As long as your order has not yet been shipped, we can often:

• remove items from the order
• adjust the quantity
• exchange a variant (e.g. size/color)

How to proceed

1. Have your order number ready
   You can find it in the order confirmation email or in your customer portal.

2. Get in touch quickly
   Contact support as soon as possible via our contact form .
   Please let us know:

   • your order number
   • which item(s) you would like to change
   • exactly what the new variant/quantity should be

3. Wait for our response
   We will check whether your order has not yet been shipped and whether the requested change is possible.
   You will then receive a confirmation or alternative suggestions.

Important notes

• Changes can lead to delays in shipping.
• If the order value changes as a result of the adjustment, this can affect shipping costs or discounts.
• If a change is no longer possible, you can – depending on the case – use a cancellation or return.