Login Doesn't Work

1. Check your email address & password

• Make sure you're using the correct email address (the one you used to register or order).
• Check for typos, upper/lower case, and spaces in your password.

2. Use the "Forgot password" function

1. On the login page, click "Forgot password".
2. Enter your email address.
3. Open the email with the reset link (also check your spam/promotions folder).
4. Set a new, secure password and try logging in again.

3. Check browser/cache

• Try logging in on a different browser or device as a test.
• Clear your cache and cookies, or use private/incognito mode.
• Disable any browser extensions that might be blocking pages.

4. Does the account (not yet) exist?

If you've previously ordered without a customer account, your email may appear in the order history, but no login account was created. In this case:

• Create a new account ("Register") – ideally with the same email address.

5. When you should contact support

Please get in touch with us if:

• you still don't receive an email despite resetting your password
• you get an error message you can't explain
• your account appears to be locked

Use our contact form and briefly describe:

• which email address you're using
• which browser/device you're using
• what error message is shown (a screenshot helps).