Received the Wrong Item

1. Compare your order and the delivery

First check:

• your order confirmation (email)
• the delivery note in the package
• the item itself (size, color, model name)

Sometimes it's a different variant of the same product (e.g. a different size). If it's clear that you received the wrong item, please contact us.

2. Prepare photos & information

To help us correct the mistake quickly, please provide:

• your order number
• the item name you actually ordered
• the item name that was delivered (e.g. according to the label or delivery note)
• photos:
  • of the item you received
  • of the label (size/color/model)
  • of the delivery note, if available

3. Report the wrong item

1. Open our contact form.
2. Enter your contact details.
3. Enter your order number.
4. Briefly describe what you ordered and what you received instead.
5. Upload your photos (optional) and submit the form.

4. Exchange or refund

After we've reviewed your report, we usually offer you:

• an exchange for the correct item
• or a refund, if the desired item is no longer available

We will let you know exactly whether and how you need to return the incorrectly delivered item. We usually provide a return label for this or arrange a pickup.